Refund & Return Policy – 30 Days

At Kitchain, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • The item must be in its original packaging

  • Items that are damaged, used, or altered may not be eligible

How to Request a Return

To initiate a return, please contact us:

Please include your order number and the reason for your request.

Return Process

Once your request is approved, we will provide you with return instructions.

Please do not send your item back without contacting us first.

Refunds

Refunds are processed after the returned item is received and inspected.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Shipping Costs

  • Return shipping is FREE for all eligible returns.

Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us immediately.
We will cover the return shipping cost and send a replacement or issue a full refund.

Return Address:

71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ